“These stolen documents were illegally obtained as part of an extortion scheme that we refused to cooperate with. You might have to change your existing password, and you can use one of the best password managers to make the process easier.“Roblox has been actively investigating a phishing incident, which involved a Roblox employee being targeted by cybercriminals (through social engineering tactics/using highly personalized scare tactics),” Roblox said in a statement. First, make sure you are using a strong password for your account. So, let’s turn on various security measures for your account:ġ. Unless you take action, hackers can easily find their way back into your hacked Roblox account. Once you get your account back or if you end you creating a new Roblox account, it’s quite important to secure it. Secure Your Roblox Account with 2FA (Two-Factor Authentication) Even if you manually reset the password or change your email, there is no way to remove or recover the PIN. If you find that a PIN has been added to your Roblox account without your knowledge, your only option is to contact the customer support team. Ironically, this feature is also popular among hackers, who instead of changing your password, add a PIN to your account, thus, preventing you from access to your own account. It ensures only you can access an account even if you are playing games on someone else’s computer. How to Change It?Ī PIN is a numerical passcode that acts as an additional security measure over your Roblox account. Someone Else Added a PIN to My Roblox Account. Though, to protect the community, you can still report other players who are trying to sell or make such deals. Otherwise, there will be no one to help you recover your account. Moreover, if you are part of a third-party deal that relies on stealing or using exploits to get you free or cheap items, then your account, along with the scammer’s will be deleted.Īs most of the time, Robux deals, “free Robux generators”, and free item links are phishing scams, it’s best to avoid them. They claim that accounts that make trade deals outside the Roblox marketplace and get scammed cannot be recovered. While Roblox’s support team is more than happy to support you while recovering a hacked account, some things are out of their hand. The support team will take some time to analyze the situation and the hacker can continue using your account for vicious purposes during that time. While you officially get 30 days to report a hacked account, we suggest you do it within the first 48 hours if possible. It’s best to enable features like two-step verification to keep your Roblox account safe (keep reading to find out how).įurthermore, the support team can only help you if you inform them about your hacked account at the earliest. As per the official guidelines, the customer support team will first check how many protection measures were in place to protect your account before it got hacked. While contacting customer support is the best option to gain access to your account, not every account is recoverable. Now, you must wait until the support team gets back to you. You will immediately receive a confirmation email about the submission. Follow these steps to easily change your Roblox password and take access away from the hacker: The most common solution for any user whose online account has been hacked is changing their password. You can use the manual recovery options to log back in or even get professional help from customer support. There are several ways to gain access to a hacked Roblox account. You are unable to login into your account even with the correct email and password.You receive a suspicious email regarding account changes or password recovery that you didn’t trigger.Your friends have seen you active on Roblox games even while you were not playing.
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